Frequently Asked Questions

  1. What materials are the slippers made from? Our slippers are made from a variety of premium materials such as leather, cotton, and synthetic fabrics. All of our slippers are crafted with care by skilled artisans to ensure you get the most comfortable and durable product.
  2. What sizes do you offer? We offer a wide range of sizes for men, women, and children. Be sure to check the product page for specific sizing information.
  3. How do I track my order? Once your order has been shipped, you will receive a tracking number via email. You can track your order by clicking on the tracking number provided in the email or by logging into your account on our website.
  4. Can I return or exchange an item? We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, please contact us within 14 days of receipt of your order to request a return or exchange.
  5. What is your shipping policy? We offer standard and expedited shipping options. Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-3 business days. Please note that shipping times may vary depending on your location.
  6. Do you ship internationally? Yes, we do ship internationally, please refer to the shipping options available at checkout.
  7. What is your payment method? We accept major credit cards such as Visa, MasterCard, American Express, and PayPal.
  8. How do I contact customer service? You can reach our customer service team by phone at [insert phone number], by email at [insert email address], or by filling out the contact form on our website. Our customer service team is available Monday through Friday from 9:00 AM to 5:00 PM EST.
  9. How do I care for my slippers? Instructions on how to care for your slippers can be found on the product page or the packaging. If you have any further questions please contact our customer service team.
  10. Do you offer wholesale options? Yes, we do offer wholesale options, please contact us at [email protected] for more information.

If you have any other questions that have not been answered here, please feel free to contact us, we will be happy to help.